The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Express Feedback Update
Wednesday - October 26, 2005 10:39 AM in
We're rapidly developing our Express Feedback service, with a slight twist thanks to one of our pilot customers. The first stage will be done using an integration with the Nuasis platform. We expect to be doing live surveys in a matter of weeks, for pilot sites which use Nuasis.
If you use Nuasis in your call center and you're interested in participating in our pilot program of Express Feedback, please let us know (send e-mail to sales@vocalabs.com). During the pilot stage, we'll provide survey data, reports, and call recordings at no charge, in exchange for your help refining the Express Feedback service (Nuasis may have some charges, though).
Posted by Peter Leppik
Posted by Peter Leppik
Posted at 10:39 AM by | | | |