The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Express Feedback Update
Monday - February 13, 2006 02:25 PM in
We've been running our Express Feedback survey service for about six weeks, and things have been going very smoothly.
Our first pilot client, a regional mobile phone company, moved out of pilot mode and into production mode at the beginning of February. Our second pilot, a large utility, should be starting in the very near future.
To date, we've surveyed something like 2,000 people. Over 50% of the time, we're calling customers back for the survey within five minutes of the time they hang up from talking to our client.
Additional pilot sites are being lined up right now, and I hope we'll be able to start announcing some of our Express Feedback clients soon.
Posted by Peter Leppik
To date, we've surveyed something like 2,000 people. Over 50% of the time, we're calling customers back for the survey within five minutes of the time they hang up from talking to our client.
Additional pilot sites are being lined up right now, and I hope we'll be able to start announcing some of our Express Feedback clients soon.
Posted by Peter Leppik
Posted at 02:25 PM by | | | |