The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
VocaLabs Announces Real Time Service Alerts
Friday - May 05, 2006 01:53 PM in
Today we announced the availability of Real-Time Service Alerts for our Express Feedback service. If you've ever wanted immediate notification when a customer service caller is dissatisfied, VocaLabs' this is now a standard feature for our Express Feedback clients.
Whenever we survey a customer who needs further attention, we'll automatically e-mail an alert with all the information needed to promptly handle the problem.
Since Express Feedback follow-up surveys are completed within minutes of the time a customer hangs up the phone, this means our clients can find and correct service problems the same day they occur!
Real-Time Service Alerts are one of the most valuable and important service features VocaLabs has ever introduced, and just one more example of why Express Feedback has become the gold standard of customer satisfaction surveys.
If you're interested in learning more about Real-Time Service Alerts, Express Feedback, or how we can set up a pilot Express Feedback survey for your call center, send me an e-mail at rrappe@vocalabs.com.
Posted by Rick Rappe'
Since Express Feedback follow-up surveys are completed within minutes of the time a customer hangs up the phone, this means our clients can find and correct service problems the same day they occur!
Real-Time Service Alerts are one of the most valuable and important service features VocaLabs has ever introduced, and just one more example of why Express Feedback has become the gold standard of customer satisfaction surveys.
If you're interested in learning more about Real-Time Service Alerts, Express Feedback, or how we can set up a pilot Express Feedback survey for your call center, send me an e-mail at rrappe@vocalabs.com.
Posted by Rick Rappe'
Posted at 01:53 PM by | | | |