The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
We Won!
Tuesday - October 24, 2006 02:38 PM in
I received a nice phone call this AM informing us that VocaLabs was given a "Best of Show" award for our Express Feedback service from our recent participation at CMP's Annual Call Center Exposition (ACCE) in Seattle.
Regular readers of our blog may recall that a few weeks ago I wrote an acerbic commentary about how industry awards are often purchased rather than earned. And I've since been told of one industry observer who calls them "Mafia awards" since they are paid for with entry fees. That's not the case here. We didn't apply or pay for the recognition. In fact we didn't even know we were in the running.
Here's a quote from the announcement in the upcoming November issue of "Call Center Magazine": "If you think the flack that IVRs get in the media reflects real consumer angst about faceless corporate America, then why would you ever use a machine to ask your customers how they thought you were doing? VocaLabs takes surveys seriously. To them, it's more than data gathering, it's a way of showing your customers that you really are interested in hearing how they think you can improve. That's a powerful message, and that's why VocaLabs' Express Feedback for Call Centers is one of our best of show."
Thanks ACCE, couldn't have said it any better ourselves.
Posted by Rick Rappe'
Here's a quote from the announcement in the upcoming November issue of "Call Center Magazine": "If you think the flack that IVRs get in the media reflects real consumer angst about faceless corporate America, then why would you ever use a machine to ask your customers how they thought you were doing? VocaLabs takes surveys seriously. To them, it's more than data gathering, it's a way of showing your customers that you really are interested in hearing how they think you can improve. That's a powerful message, and that's why VocaLabs' Express Feedback for Call Centers is one of our best of show."
Thanks ACCE, couldn't have said it any better ourselves.
Posted by Rick Rappe'
Posted at 02:38 PM by | | | |