The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Product of the Year
Thursday - March 29, 2007 02:25 PM in
The new issue of Call Center Magazine arrives on my desk today, and our Express Feedback service was awarded a Product of the Year award.
The article isn't on their website yet (I'll link to it when it is), but here's part of what they wrote:
The two things that really stand out about VocaLabs are their dedication to, and understanding of, statistics (which is vital in the survey game), and the personal touch that their live surveys can lend your call center. If you want to know what your callers think of your center, survey them. If you want to let them know you care what they think, use live agents.
Posted by Peter Leppik
The two things that really stand out about VocaLabs are their dedication to, and understanding of, statistics (which is vital in the survey game), and the personal touch that their live surveys can lend your call center. If you want to know what your callers think of your center, survey them. If you want to let them know you care what they think, use live agents.
Posted by Peter Leppik
Posted at 02:25 PM by | | | |