The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Downtime
Tuesday - November 29, 2005 10:35 AM in
Our website has been off the air since yesterday evening, and as of this writing, we don't know when it will be back (but soon, we hope).
The problem is that our ISP, XO Communications, had a router fail just upstream from us. We'd been seeing sporadic downtime since last week, and it finally quit completely. They are flying a replacement in, but with the snowstorm, travel is a little hard today.
Of course, by the time you read this we'll be back up.
I apologize for any inconvenience.
Posted by Peter Leppik
Of course, by the time you read this we'll be back up.
I apologize for any inconvenience.
Posted by Peter Leppik
Posted at 10:35 AM by | | | |