The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
New Stuff
Friday - April 21, 2006 11:31 AM in
Today we posted issue #27 of our newsletter, Quality Times (PDF). This issue talks about the most recent SectorPulse rankings of mobile phone companies and financial service companies, and also has some commentary on end-of-call surveys and weblogs vs. newsletters.
Also, the press releases about the most recent SectorPulse results are online: Financial Services and Mobile Phones.
Posted by Peter Leppik
Posted by Peter Leppik
Posted at 11:31 AM by | | | |