The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
September SectorPulse Reports Available
Thursday - October 05, 2006 02:18 PM in
September quarter SectorPulse reports are now available for the Mobile Phone and Financial Services industries. Subscribers should see their reports shortly.
In the Mobile Phones report (our 12th on that industry) we're ranking the customer service quality at Cingular, SprintPCS, T-Mobile, and Verizon Wireless.
The Financial Services report (our sixth) includes Bank of America, Citibank, PayPal, Wachovia, Washington Mutual, and Wells Fargo.
We've gotten the message that subscribers want to see these reports as soon as we can get them out the door, so this quarter we're publishing them a few days ahead of the press releases with the formal announcement of current scores for each company. The press releases will be issued as soon as we can get all the rough edges off, probably Tuesday morning.
Posted by Peter Leppik
The Financial Services report (our sixth) includes Bank of America, Citibank, PayPal, Wachovia, Washington Mutual, and Wells Fargo.
We've gotten the message that subscribers want to see these reports as soon as we can get them out the door, so this quarter we're publishing them a few days ahead of the press releases with the formal announcement of current scores for each company. The press releases will be issued as soon as we can get all the rough edges off, probably Tuesday morning.
Posted by Peter Leppik
Posted at 02:18 PM by | | | |