The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
No Phones
Tuesday - January 02, 2007 10:54 AM in
Here we are, January 2nd, and VocaLabs is safely moved to new offices.
Mostly.
There's this little problem with the phones, however. As in, we have none.
You see, we get our local phone service from XO, which leases the local loop from Qwest. We had been expecting the phones to cut over on December 15th, but through miscommunication it didn't get done on time. Then blizzards hit Denver (where XO is based), and XO didn't follow up with Qwest to reschedule the switch.
Meanwhile, Qwest, hearing nothing, decided they didn't care about our phones, and didn't take any additional action.
So the rescheduled date came and went, and nothing happened. Then Denver got socked again, and Qwest still doesn't care.
As an interim solution, we kept our phones in the old office and programmed the switch to forward calls to our cellphones. But we had to have everything out of the old office on 12/31/06, so we don't have that anymore either.
If you try to call our office today, the phone will just ring with no answer.
Fortunately this only affects our office phones, not our production system. So we're still in business. But if you need to contact us for the next few days, use e-mail.
That's what most people do anyway.
Posted by Peter Leppik
There's this little problem with the phones, however. As in, we have none.
You see, we get our local phone service from XO, which leases the local loop from Qwest. We had been expecting the phones to cut over on December 15th, but through miscommunication it didn't get done on time. Then blizzards hit Denver (where XO is based), and XO didn't follow up with Qwest to reschedule the switch.
Meanwhile, Qwest, hearing nothing, decided they didn't care about our phones, and didn't take any additional action.
So the rescheduled date came and went, and nothing happened. Then Denver got socked again, and Qwest still doesn't care.
As an interim solution, we kept our phones in the old office and programmed the switch to forward calls to our cellphones. But we had to have everything out of the old office on 12/31/06, so we don't have that anymore either.
If you try to call our office today, the phone will just ring with no answer.
Fortunately this only affects our office phones, not our production system. So we're still in business. But if you need to contact us for the next few days, use e-mail.
That's what most people do anyway.
Posted by Peter Leppik
Posted at 10:54 AM by | | | |