The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
New Horizons
Tuesday - January 23, 2007 03:51 PM in
It is with considerable sadness that I type what will probably be my last Vocalabs blog entry. I had hoped it would not happen, but my last day here will be 1/31. I remain a believer and a huge fan of Vocalabs services, but the increasing awareness of the importance of what we do has yet to catch up to a vision of the company both Peter and I share.
I have said many times, having been associated with five successful start up companies (now six) that the only thing I know for sure about any business plan is that it is wrong, and the new services and modified direction the company has come up with (Express Feedback, SectorPulse, Service Quality Tracker, etc.) are positive reflections of the intent to keep moving forward.
To be clear, my departure is not a reflection on the continuity and future of Vocal Laboratories and I am proud of my role in bringing the company from startup to positive cash flow. But sometimes the timing of the vision and the potential don't align, and so a difficult economic decision had to be made.
As I look over my contact files, I have met over 1000 new people these last several years; a fair number of whom I count as good friends. And for that I am grateful.
And let me end with a shameless self serving note. If I have proven myself professionally to you these last several years, and if my now broad based knowledge into the customer care, market research, and self service technology marketplace hints of a career opportunity, I'd be grateful to hear from you.
So thanks to you all for your support and positive comments. They are appreciated, and maybe I'll see you again down the road.
Posted by Rick Rappe'
H- 763-557-1311 C- 763-300-7457
Yorktown5@comcast.net
To be clear, my departure is not a reflection on the continuity and future of Vocal Laboratories and I am proud of my role in bringing the company from startup to positive cash flow. But sometimes the timing of the vision and the potential don't align, and so a difficult economic decision had to be made.
As I look over my contact files, I have met over 1000 new people these last several years; a fair number of whom I count as good friends. And for that I am grateful.
And let me end with a shameless self serving note. If I have proven myself professionally to you these last several years, and if my now broad based knowledge into the customer care, market research, and self service technology marketplace hints of a career opportunity, I'd be grateful to hear from you.
So thanks to you all for your support and positive comments. They are appreciated, and maybe I'll see you again down the road.
Posted by Rick Rappe'
H- 763-557-1311 C- 763-300-7457
Yorktown5@comcast.net
Posted at 03:51 PM by | | | |