The Customer Service Survey
Sample Live Report
Thu - February 8, 2007 01:54 PM in
In the category of Cute Sales Tools, we often get requests to view a sample report for our surveys.
Obviously we can't use a real client report, and I've never been happy using old demo surveys. Static survey data from two years ago is so uninteresting, and doesn't show off things like our historical graphs and real-time data.
So David hacked together a cute script which continually runs a fake survey for generating a demonstration report. There's no actual survey going on, just a piece of software which pretends to fill out a survey a few times an hour. The upshot is that we now have a report we can show off, which updates constantly and even has some interesting trends in the data.
So take a look. This is the main page of the report. Here's a sample of a historical graph. Here I've ranked the different "agents" based on their satisfaction scores. You can click around in the report, drill down on different bits of data, and everything works just like any other client report, even the "search" box and real-time updating with new data. The only thing missing is call recordings, since we don't have any actual calls to record.
Posted by Peter Leppik
So David hacked together a cute script which continually runs a fake survey for generating a demonstration report. There's no actual survey going on, just a piece of software which pretends to fill out a survey a few times an hour. The upshot is that we now have a report we can show off, which updates constantly and even has some interesting trends in the data.
So take a look. This is the main page of the report. Here's a sample of a historical graph. Here I've ranked the different "agents" based on their satisfaction scores. You can click around in the report, drill down on different bits of data, and everything works just like any other client report, even the "search" box and real-time updating with new data. The only thing missing is call recordings, since we don't have any actual calls to record.
Posted by Peter Leppik
Posted at 01:54 PM | | | | |