The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
New Newsletter Online
Wednesday - July 25, 2007 09:46 AM in
The latest edition of our newsletter, Quality Times, is available online and to e-mail subscribers.
In this issue, we discuss the latest SectorPulse results, confirmation bias in surveys, and a pair of upcoming (abbreviated) workshops we're doing at industry events.
Posted by Peter Leppik
Posted by Peter Leppik
Posted at 09:46 AM by | | | |