The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Newsletter #38 Available
Tuesday - April 01, 2008 02:09 PM in
The 38th issue of Quality Times, VocaLabs' quasi-periodic newsletter, is now available on our website.
In this issue, we discuss the recent research results about building broad vs. deep IVR menus.
Posted by Peter Leppik
Posted by Peter Leppik
Posted at 02:09 PM by | | | |