The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Service Quality Tracker for Financial Services
Wednesday - September 17, 2008 12:56 PM in
by Peter Leppik
We're launching our Service Quality Tracker survey for financial services companies today. This is our survey which compares the customer service quality of competing companies in a single industry. Our Service Quality Tracker for Technical Support has been running since the beginning of the year.
Service Quality Tracker is open to everyone who needs to call one of the companies we're tracking. To participate, just use one of our alternate phone numbers instead of calling the company directly. After the call, if we select you for the survey, one of our interviewers will call you back for a five-minute survey.
The phone numbers for the survey are:
| To Call | Dial | Instead of |
|---|---|---|
| PayPal | 866-706-3145 | 402-935-2050 |
| Wachovia | 866-706-3146 | 800-922-4684 |
| Citibank | 866-706-3148 | 800-627-3999 |
| Wells Fargo | 866-706-3159 | 800-869-3557 |
| Washington Mutual | 866-703-3352 | 800-788-7000 |
| Bank of America | 866-706-2915
(California) | 800-622-8731 |
| 866-706-2719
(Washington and Idaho) | 800-442-6680 | |
| 866-703-3356
(Seattle) | 206-461-0800 | |
| 866-703-3354
(Everywhere Else) | 800-432-1000 |