The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
The Customer Service Oath
Tuesday - May 02, 2006 01:53 PM in
I swear to fulfill, to the best of my ability and judgment, this covenant:
I will respect the hard-won loyalty of my customers, and seek to provide them with quality service such that their loyalty may increase.
I will apply, for the benefit of the disgruntled, all measures that are required, avoiding those twin traps of ignoring other customers and meeting anger with anger.
I will remember that there is art to service as well as science, and that warmth, sympathy, and understanding may outweigh giving in to the customer's every demand.
I will not be ashamed to say "I know not," nor will I fail to call in my supervisor when the skills of another are needed to resolve a customer's problem.
I will remember that I do not serve a bank account, a mobile phone, but a human being, whose annoyance may affect the person's happiness and my company's economic stability. My responsibility includes these related problems, if I am to care adequately for the customer.
I will prevent service problems whenever I can, for prevention is preferable to cure.
If I do not violate this oath, may I enjoy life and my job, respected while I live and remembered with affection thereafter. May I always act so as to preserve the finest traditions of customer service and may I long experience the joy of helping those who seek my help.
(Based on the modern Hippocratic Oath)
Posted by Peter Leppik
I will apply, for the benefit of the disgruntled, all measures that are required, avoiding those twin traps of ignoring other customers and meeting anger with anger.
I will remember that there is art to service as well as science, and that warmth, sympathy, and understanding may outweigh giving in to the customer's every demand.
I will not be ashamed to say "I know not," nor will I fail to call in my supervisor when the skills of another are needed to resolve a customer's problem.
I will remember that I do not serve a bank account, a mobile phone, but a human being, whose annoyance may affect the person's happiness and my company's economic stability. My responsibility includes these related problems, if I am to care adequately for the customer.
I will prevent service problems whenever I can, for prevention is preferable to cure.
If I do not violate this oath, may I enjoy life and my job, respected while I live and remembered with affection thereafter. May I always act so as to preserve the finest traditions of customer service and may I long experience the joy of helping those who seek my help.
(Based on the modern Hippocratic Oath)
Posted by Peter Leppik
Posted at 01:53 PM by | | | |