The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
"Which crappy software are you referring to?"
Wednesday - May 24, 2006 10:41 AM in
For every customer horror story, there's a corresponding tale from an call center agent about the customer from hell.
Today's submission comes from the blog And Another Thing, about a late night call to a technical support call center.
I've never quite understood why customers think they can be abusive but still get good service.
Posted by Peter Leppik
I've never quite understood why customers think they can be abusive but still get good service.
Posted by Peter Leppik
Posted at 10:41 AM by | | | |