The Customer Service Survey
Upcoming Mini-Workshop
Mon - November 12, 2007 03:28 PM in
We're hosting a Mini-Workshop at our offices in Golden Valley, MN, the morning of December 18th, 2007. The topic will be "Writing and Scripting Surveys for Customer Service: Practical Techniques."
When: 12/18/2007, 9:30 - 11:30 AM
Where: 8421 Wayzata Blvd, Golden Valley, MN, 55426; 2nd floor conference room
Cost: Free (registration required)
Here's the deal: We're revising the course material for our two-day workshop, "Customer Service Surveys: Practical Techniques," and we want to test-drive the new material before we finalize it. We're breaking it into topical chunks, and the first one will be about writing a questionnaire. There's no charge to attend, but we expect brutally honest feedback from everyone who attends. Think of it as like a beta test.
We're trying to make this as hands-on as possible, and right now we're looking at spending about half the time discussing questionnaire design, and the other half actually revising/writing an actual survey.
To attend, please register here. Space is limited, so please register as soon as possible.
Future topics will include methodology; improving response; and analysis.
Posted by Peter Leppik
Where: 8421 Wayzata Blvd, Golden Valley, MN, 55426; 2nd floor conference room
Cost: Free (registration required)
Here's the deal: We're revising the course material for our two-day workshop, "Customer Service Surveys: Practical Techniques," and we want to test-drive the new material before we finalize it. We're breaking it into topical chunks, and the first one will be about writing a questionnaire. There's no charge to attend, but we expect brutally honest feedback from everyone who attends. Think of it as like a beta test.
We're trying to make this as hands-on as possible, and right now we're looking at spending about half the time discussing questionnaire design, and the other half actually revising/writing an actual survey.
To attend, please register here. Space is limited, so please register as soon as possible.
Future topics will include methodology; improving response; and analysis.
Posted by Peter Leppik
Posted at 03:28 PM | | | | |