The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Archives for October, 2005
« 2005 November | Main | 2005 September »- Monday, October 31, 2005
- I was 83.2% Satisfied!
- Friday, October 28, 2005
- Disconnected Call Center
- Thursday, October 27, 2005
- Conversations
- Wednesday, October 26, 2005
- Express Feedback Update
- Always take survey results with a grain of salt
- Tuesday, October 25, 2005
- Bad service costs another customer
- Monday, October 24, 2005
- Service Winning Business
- Thursday, October 20, 2005
- Trained Hopelessness
- A Great Job
- Wednesday, October 19, 2005
- SectorPulse commentary
- Tuesday, October 18, 2005
- It Matters Who You Hire, not Where You Hire Them
- Monday, October 17, 2005
- "Please say yes or no. Do you think this speech app sucks?"
- Friday, October 14, 2005
- And Now, From The Other End of the Phone
- Thursday, October 13, 2005
- Letting Customers Decide
- Wednesday, October 12, 2005
- I Hate Talking to a Computer
- Tuesday, October 11, 2005
- I should have said "cranberry sauce"
- Monday, October 10, 2005
- Who's Responsible?
- Friday, October 07, 2005
- Points
- Thursday, October 06, 2005
- The Disconnect About Unhappy Customers
- Wednesday, October 05, 2005
- What Makes the Customer from Hell?
- Tuesday, October 04, 2005
- Julie has a cameo
- Monday, October 03, 2005
- That's gotta hurt!