The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Archives for July, 2006
« 2006 August | Main | 2006 June »- Monday, July 31, 2006
- What do you do when the policy is illegal?
- Friday, July 28, 2006
- I'm Not a Consultant, But...
- Thursday, July 27, 2006
- A Bad Service Experience and Some Lessons Learned
- Tuesday, July 25, 2006
- Thank you George Gershwin
- Monday, July 24, 2006
- Counting Tanks
- Friday, July 21, 2006
- AOL's PR Nightmare Continues
- Thursday, July 20, 2006
- New VocaLabs Newsletter Available
- Well Duh!
- Tuesday, July 18, 2006
- Today's Press Releases
- Selling the Special Touch
- Nightline, the Consumerist, and AOL
- Thursday, July 13, 2006
- Screwing up The Fix
- Wednesday, July 12, 2006
- Listen to me on the radio
- Tuesday, July 11, 2006
- Businesses We Love To Hate, and Simple Surveys Part 2
- Monday, July 10, 2006
- Simple Surveys
- Friday, July 07, 2006
- Selling the Problem a Solution to the Problem
- Thursday, July 06, 2006
- Consultants
- Wednesday, July 05, 2006
- Online Service