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E-mail sales@vocalabs.com
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Professional Services
Survey and Process Review
Get a reality check on your existing customer service survey: VocaLabs' Professional Services staff will review and make recommendations about your survey questionnaire, method, and reporting. Our report will include:
- Ways to improve the survey questions
- Potential issues with the survey method
- Analysis of sources of survey bias and error
- Recommendations to bring the survey in line with industry best practices
Survey Design and Authoring
VocaLabs will collaborate with you to design a custom survey to meet your needs. We can create the survey questionnaire or script, design a survey process, and create key survey metrics.
VocaLabs' Survey Design and Authoring is included in the setup for all new Express Feedback surveys, and many panel-based survey projects.
Survey Analysis
Translate your survey data into action items with VocaLabs' professional Survey Analysis. We will review your survey and identify specific ways to improve your customer service quality and the likely impact of each recommendation. Our advice will be based on your survey data, industry best practices, and VocaLabs' proprietary research.