Express Feedback Tour

Cellular South switched to VocaLabs' Express Feedback for satisfaction surveys in our call center in order to get real-time feedback on the metrics most important to our business. The robust reports let us clearly determine how we can improve our customer service levels in specific areas and take action in a timely way. Jeff Richardson
Director of Customer Contact Operations
Cellular South

VocaLabs studies provide information that is practical and can be immediately applied to application design that improves ROI and the caller experience. Furnished with our study on name and address capture, we made measurable improvements to our solution that increased task completion rates and call consistency. As a result, we doubled the number of clients using the name and address capture solution in the last year. Lock Dethero
Director, Business Development
TargusINFO

BeVocal is in the business of delivering speech recognition solutions to enterprises to increase their customer care automation rate and user satisfaction. Monitoring these performance metrics is critical in allowing us to continuously improve on the results we deliver to our clients. VocaLabs has enabled BeVocal to provide our clients with an objective, timely and independent assessment of how our call center speech solutions are performing. Michael Ang
Director, Application Products
BeVocal, Inc.