Service Quality Tracker
Current Consumer Ratings of Tech Support Quality
| Company | Call Satisfaction | Problem Resolution | Survey Phone |
|---|---|---|---|
| Apple Technical Support | 60% | 57% | 800-894-3218 |
| Dell Technical Support | 49% | 52% | 800-894-3639 |
| Gateway Technical Support | 21% | 14% | 800-894-3552 |
| HP Technical Support | 40% | 40% | 800-871-4439 |
| Toshiba Technical Support | 17% | 25% |
800-894-3458 for Computer Support
800-871-4469 for Projector Support |
Current Consumer Ratings of Customer Service Quality for Financial Services
| Company | Call Satisfaction | Problem Resolution | Survey Phone |
|---|---|---|---|
| Bank of America Customer Service | (insufficient data) | (insufficient data) |
866-706-2915 in California 866-703-3356 in Seattle 866-706-2719 in Washington and Idaho 866-703-3354 Everywhere Else |
| Citibank Customer Service | (insufficient data) | (insufficient data) | 866-706-3148 |
| PayPal Customer Service | (insufficient data) | (insufficient data) | 866-706-3145 |
| Wachovia Customer Service | (insufficient data) | (insufficient data) | 866-706-3146 |
| Washington Mutual Customer Service | (insufficient data) | (insufficient data) | 866-703-3352 |
| Wells Fargo Customer Service | (insufficient data) | (insufficient data) | 866-706-3159 |
How This Data is Collected
Scores for each company are based on consumer surveys collected immediately after a customer call. Consumers participate by calling the VocaLabs phone number instead of the company's direct technical support number. The support call is forwarded to the company, and shortly after the end of the call, a VocaLabs interviewer calls the customer back.
How You Can Participate
Being part of our survey is free and easy! If you're a customer of one of the companies we track, just use our toll-free number instead of calling the company directly.
If we select you for the survey, we'll call you within an hour after you hang up with a short five-minute survey.
We Value Your Privacy
When you participate in a Service Quality Tracker survey, we promise not to use any data we collect for any purpose other than this survey. We're not trying to sell you anything: we just want to get accurate information to consumers about which companies have the best service. Privacy Policy
For More Information
We're happy to answer questions about the Service Quality Tracker. Please contact us at help@vocalabs.com (for general questions) or sales@vocalabs.com (for sales inquiries).