Service Quality Tracker

Current Consumer Ratings of Tech Support Quality

Company	Satisfaction	Effectiveness	Survey Phone
Apple Technical Support	71%	60%	800-894-3218
Dell Technical Support	63%	53%	800-894-3639
Gateway Technical Support	37%	25%	800-894-3552
HP Technical Support	45%	42%	800-871-4439

How This Data is Collected

Scores for each company are based on consumer surveys collected immediately after a tech support call. Consumers participate by calling the VocaLabs phone number instead of the company's direct technical support number. The support call is forwarded to the company, and shortly after the end of the call, a VocaLabs interviewer calls the customer back.

How You Can Participate

Being part of our survey is free and easy! If you're a customer of one of the companies and need to call technical support, just use our toll-free number instead of calling the company directly.

If we select you for the survey, we'll call you within an hour after you hang up with a short two-minute survey.

We Value Your Privacy

When you participate in a Service Quality Tracker survey, we promise not to use any data we collect for any purpose other than this survey. We're not trying to sell you anything: we just want to get accurate information to consumers about which companies have the best service. Privacy Policy

For More Information

We're happy to answer questions about the Service Quality Tracker. Please contact us at help@vocalabs.com (for general questions) or sales@vocalabs.com (for sales inquiries).