Timely Responses to Consumer Banking Complaints

Timely Responses to Consumer Complaints

Percentage of customer complaints which received a timely response. Data from the Consumer Financial Protection Bureau.

These graphs compare how often banks respond to complaints to the CFPB about a credit card in a reasonable amount of time (as defined by the CFPB). The higher the number, the more likely a complaint will get a prompt response.

Amex
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Bank of America
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Capital One
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Chase
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Citi
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Discover
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GE Capital
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Wells Fargo
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This page includes graphs for the eight companies with the most complaints in the CFPB database as of September 2012.

View data for all companies in a table

View other reports of credit card complaints

Download Vocalabs' published research