Events

Events and Awards

Upcoming Events

ICMI Annual Call Center Expo (ACCE)
June 14-17, 2010
New Orleans, LA

Conference Presentation, June 16, 2010, 11:00am - 12:15pm
Using Real-Time Customer Feedback to Improve Customer Service and Save Money (Session 402), Austin Fisher, Manager, Customer Relations Center, Cellular South and Peter Leppik, President and CEO, Vocalabs

SpeechTEK
August 2-4, 2010
New York, NY

Exhibit Hall - Visit us at Booth #507

Conference Panel Discussion: Measuring the Customer Experience, Monday, August 2, 4:15pm-5pm

Peter Leppik, President and CEO, Vocalabs

Organizations understand the importance of providing a positive and effective experience to customers across all touchpoints, but it can be difficult to make sense of the various methods of evaluating customer experience. Join us as expert panelists discuss the benefits and limitations of different metrics and techniques for measuring the customer experience at your organization.

Conference Presentation: User Feedback and Speech Applications, Wednesday, August 4, 2010, 11:45am – 12:30pm

Peter Leppik, President and CEO, Vocalabs
Emily Selene de Rotstein, VP Sales and Marketing, Vocalabs

Sooner or later, every speech application will generate user feedback — whether it’s from usability testing, customer surveys, or complaints from your mother. How can you use this feedback to improve? How do you deal with unexpected complaints? What steps should you take to manage the feedback process? Learn how to systematically build customer feedback into your speech project, or deal with the feedback you’re getting from the application you’ve already deployed.

SpeechTEK Labs - Peter Leppik will be on hand to help judge this year’s SpeechTEK labs’ Analytics Lab. Test-drive a variety of analytic tools. Learn how they can help you better understand what your users are doing and what they need. Evaluate various analytic tools in action, and judge for yourself if their results provide valuable insight. Determine the amount of ramp-up time necessary to use each tool and how easy each tool is to use. See if these tools provide you with the kind of information you need to improve your contact-center services and speech-enabled systems. 

Industry Awards

  • Speech Technology Excellence Award, 2009
  • Call Center Magazine: Product of the Year 2007
  • Annual Call Center Exposition 2006: Best in Show
  • Finance and Commerce: 2004 Innovator of the Year
  • AVIOS SpeechTEK 2003: Best in Show