Vocalabs: Tools for Improving Customer Service

Surveys & Analytics

Immediate live agent customer satisfaction surveys and powerful real-time reporting tools.

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Usability Testing

Rapid evaluation of speech recognition and interactive voice response (IVR) systems.

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Benchmarking

Independent research on phone-based customer service for a range of industries.

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Self Assessment

Find out how mature your customer service survey process is with our Customer Service Survey Maturity Model Online Self-Assessment

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