Vocalabs: Tools for Improving Customer Service
| Surveys and Analytics |
Usability Testing |
Benchmarking | Training | News |
| Immediate, live agent customer satisfaction surveys and powerful real-time reporting tools. More |
Rapid evaluation of speech recognition and interactive voice recognition (IVR) systems. More |
Independent research on phone-based customer service quality for a range industries. More |
Customized workshops on using surveys to improve customer service quality. More |
Vocalabs wins 2009 Speech Technology Excellence Award for Usability Survey service... More |