The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Training?
Tuesday - April 10, 2007 01:19 PM in
I sometimes say that there are two ways to train people. One way involves tying them to railroad tracks.
If you didn't laugh, that's OK. Nobody else ever does, either.
Anyway, here's a story about call center training which really does sound like being set up for an encounter with the 8:37 express.
Posted by Peter Leppik
Anyway, here's a story about call center training which really does sound like being set up for an encounter with the 8:37 express.
Posted by Peter Leppik
Posted at 01:19 PM by | | | |